Industry Insiders: Joe Poulin, President & CEO of Luxury Retreats
Originally operated out of founder Joe Poulin’s bedroom in 1999, Luxury Retreats has become one of the largest villa rental specialists in the world. The secret: “We only do what’s in the best interest of our guests,” Poulin says. “That is how you build a consumer brand, by listening to your guests and clients and responding with the right product experience.” Such experiences include staying in villas on the shores of Hawaii, cliffs of Santorini, and coconut plantations in Thailand.
Born in Montreal and an entrepreneur since the age of 11, Poulin manages his 150 employees and his properties intensely but fairly, expecting the best from his staff, and testing every villa under a more than 700-point inspection that it must pass – no exceptions. “The integrity of our name is our single greatest asset,” Poulin says. “Just be honest and transparent; you can never go wrong.”