No Refunds for Clear Card
An update from yesterday’s news about the closing of the Clear Traveler program. You will not be getting your money back. Yes, that’s right, even Digg founder Kevin Rose, who bought his Clear Card on the same day that the program shut down, will not be getting a refund. “We’re not in a financial position to offer any refunds,” said Jason Slibeck, chief technology officer for Verified identity Pass Inc., the New York-based company that ran the program until, it said, talks broke down with its senior creditor. So, basically, you’re SOL. Helpfully, the LA Times has come up with a few options for those who aren’t satisfied with the canned answer of “sorry we don’t have any more money.”
1. Go with another company. A similar arrangement is offered by Preferred Traveler, which said it would accept Clear Cards, but only in Jacksonville (JAX) and Louisville (SDF). FLO Card, yet another Clear Card competitor, hasn’t said yet whether they’ll accept Clear Cards, but they might. In any case, you’ll have to check on a case by case basis.
2. Get a charge-back. Under the federal Fair Credit Billing Act, if you buy a product or service with a credit card and fail to receive it, you are entitled to ask to have the charge removed from your bill. For details, check out the Federal Trade Commission’s online guide, “Billed for Merchandise You Never Received? Here’s What to Do.”
3. Suck it up. You’re not getting your cash back. Thanks for your business!